Refund policy

Eligibility

Refunds apply to paid Insight Storage training purchases confirmed by invoice or enrolment agreement. Prices shown on this website are informational only and do not themselves create a purchase.

Timeframe

For self-paced Desk Review Access, you may request a full refund within 14 days of payment if you have not downloaded more than two lab packs and have not requested coaching replies.

For live Review Studio or Investigation Cohort seats, full refunds are available up to 10 calendar days before the cohort start date. After that point, transfers to a later cohort are preferred over cash refunds.

Full or partial refunds

If Insight Storage cancels a cohort, you receive a full refund or a free transfer. If you withdraw after materials have been substantially accessed, we may offer a partial refund reflecting unused live sessions, at our discretion and documented in writing.

Non-refundable items

Case Clinic Retainer fees already consumed in a quarter, custom materials produced for your organisation, and third-party examination fees (if any) are non-refundable.

Refund process

Email contact@insight-storage.digital with your full name, invoice number, programme name, and reason for the request. We confirm receipt within two working days.

Processing time and method

Approved refunds are returned via the original payment method within 14 working days of approval. Bank transfer timelines may vary by your institution.

Cancellation by Insight Storage

We may cancel or reschedule cohorts for low enrolment or instructor illness. You may choose a transfer or a full refund.

Exceptions

Statutory consumer rights in the United Kingdom remain unaffected. If a cooling-off right applies to your distance contract, we honour it as required by law.

Contact for refund requests

contact@insight-storage.digital · 078 4979 8890 · 55 Peachfield Road; Cellan; SA48 0HX; United Kingdom